Frequently Asked Questions
Welcome to Rooted Health! We believe healthcare should be personal, accessible, and transparent. Whether you are looking for a primary care provider, need treatment for an urgent concern, or want to take a more proactive approach to your health, we are here to help.
Below are answers to some of our most frequently asked questions about our services, pricing, locations, and approach to care.
About Rooted Health
What is Rooted Health?
Rooted Health is a physician assistant-owned primary and urgent care practice in Broken Arrow, Oklahoma. We offer in-person care at our clinic, select in-home visits in Broken Arrow, and telehealth services across the state of Oklahoma.
Our mission is to provide high-quality, personalized healthcare with transparent pricing and a more convenient, relationship-centered experience. We serve individuals, families, and employers who value accessible care without the complexity of traditional healthcare.
What makes Rooted Health different?
We believe you deserve time with your healthcare provider, clear pricing, and a care plan that considers the whole person.
At Rooted Health, we offer:
Longer, more personalized appointments.
Transparent pricing posted on our website.
Affordable cash-based primary and urgent care.
Comprehensive laboratory evaluations.
Lifestyle and integrative medicine.
In-person, telehealth, and select home-visit options.
Care for children and adults.
A focus on prevention, education, and long-term health.
Our goal is to provide a different healthcare experience—one where you feel heard, informed, and actively involved in your care.
Who provides care at Rooted Health?
Rooted Health is owned and operated by Erin Ashley, a physician assistant with experience in primary care, lifestyle medicine, urgent care, hospital medicine, and neurology.
Erin is also certified in integrative medicine, which informs our whole-person approach to healthcare.
Is Rooted Health a membership-based practice?
No. Rooted Health is a cash-based practice without a required monthly membership.
You pay for the services you receive according to our transparent pricing. There are no membership dues required to access our care.
Pricing, Insurance & Payment
How much do visits cost?
Our pricing is transparently posted on our website. You can review the cost of primary care, urgent care, integrative medicine, laboratory services, and other offerings before scheduling.
We believe you should know what your healthcare will cost before you receive it.
Visit our Pricing page for current service fees.
Does Rooted Health accept insurance?
Rooted Health is a cash-only practice and does not bill insurance directly.
Patients pay Rooted Health at the time of service. We can provide a superbill that you may submit to your insurance company to request potential out-of-network reimbursement or application toward your deductible.
Insurance benefits vary by plan, and reimbursement is not guaranteed. Contact your insurance provider to determine whether your plan offers out-of-network benefits.
Can I use Rooted Health if I have a high-deductible health plan?
Yes! Rooted Health can be an excellent option for individuals and families with high-deductible health plans.
Many patients with high deductibles pay out of pocket for healthcare until they reach their deductible. Our affordable, cash-based services offer a transparent alternative for accessing primary care, urgent care, and laboratory testing.
You may also submit a superbill to your insurance company to request eligible deductible credit or out-of-network reimbursement, depending on your plan.
Do you see uninsured patients?
Absolutely. We welcome uninsured patients and believe everyone deserves access to high-quality healthcare.
Our transparent pricing and affordable laboratory services help make healthcare more accessible without requiring insurance coverage.
Can I use an HSA or FSA to pay for services?
Many healthcare services may qualify for payment through a Health Savings Account (HSA) or Flexible Spending Account (FSA). Eligibility depends on your plan and the service provided.
We recommend checking with your plan administrator regarding eligible expenses.
Do you offer affordable cash-pay labs?
Yes. We pride ourselves on offering affordable laboratory services and transparent lab pricing.
We can help determine which laboratory tests are appropriate for your health concerns and provide pricing information so you can make informed decisions about your care.
Are there any additional fees?
Our only additional service fees are associated with home visits. Home-visit pricing is clearly described on our Pricing page.
We believe in transparent pricing and will communicate applicable costs before your appointment.
Are medications, labs, and imaging included in the visit price?
Visit fees cover the clinical evaluation and services specified in the applicable pricing information. Prescriptions, medications, laboratory testing, and imaging may involve separate costs.
We will discuss recommended services and associated costs with you so you can make informed decisions about your care.
Location, Hours & Scheduling
Where is Rooted Health located?
Our clinic is located at:
1409 East Kenosha Street, Broken Arrow, Oklahoma
We are located inside Ultra Vision Diagnostics.
Our clinic provides a comfortable setting for in-person primary care, urgent care, and other healthcare services.
What are your clinic hours?
Our regular clinic hours are:
Monday–Friday: 9:00 AM–3:30 PM
We also offer telehealth appointments during select evenings and weekends.
Do you accept walk-ins?
No. Rooted Health is an appointment-based practice and does not accept walk-ins.
However, we strive to see urgent care patients the same day whenever our schedule and availability allow. Contact us to inquire about same-day urgent care appointments.
Do you offer evening and weekend appointments?
Yes. We offer telehealth appointments during select evenings and weekends for added convenience.
Availability varies, so please check our scheduling options or contact us for current appointment times.
How long are appointments?
We believe quality healthcare requires time to listen and understand the whole picture.
Our standard appointment lengths are:
New patient visits: 45 minutes.
Follow-up visits: 30 minutes.
Certain services may have different appointment lengths, which will be explained when scheduling.
How do I schedule an appointment?
You can schedule through our website or contact Rooted Health directly.
If you are unsure which type of appointment is right for you, we can help determine whether an in-clinic visit, telehealth appointment, or home visit is most appropriate.
Do you offer same-day urgent care appointments?
We strive to see urgent care patients the same day whenever possible.
Same-day availability depends on our schedule and the nature of your concern. We do not accept walk-ins, so please contact us or schedule an available appointment.
Home Visits & Telehealth
Do you offer home visits?
Yes. We offer select in-home primary and urgent care visits in Broken Arrow.
Home visits are currently limited to our designated service area in Broken Arrow. Contact us to determine whether your location is within our home-visit area and whether an in-home appointment is appropriate.
How much do home visits cost?
Home visits have an additional fee, which is clearly outlined on our Pricing page.
We will communicate the applicable home-visit cost before scheduling.
Do you offer telehealth?
Yes. Rooted Health offers telehealth services across the state of Oklahoma.
Telehealth allows you to access appropriate healthcare from the convenience of your home, including select primary care, urgent care, and integrative medicine services.
Can I use telehealth for urgent care?
Many common urgent care concerns can be evaluated through telehealth, depending on your symptoms and clinical needs.
Some conditions require an in-person examination, testing, procedures, or imaging. We will help determine the safest and most appropriate care setting.
Can I establish primary care through telehealth?
Telehealth may be an option for establishing or continuing primary care, depending on your needs and the clinical appropriateness of virtual care.
Contact us to discuss your situation and available appointment options.
Primary Care & Preventive Health
What primary care services do you offer?
Rooted Health provides comprehensive primary care for children and adults, including:
Preventive health and wellness evaluations.
Routine medical visits.
Management of ongoing medical conditions.
Comprehensive laboratory evaluations.
Medication prescribing and management.
Lifestyle and nutrition counseling.
Sports physicals.
Well-child checks.
Appropriate acute medical concerns.
We aim to provide personalized care that considers your symptoms, medical history, lifestyle, and long-term health goals.
Do you see children?
Yes! We see children of all ages, including infants, children, and adolescents.
Our services include well-child checks, sports physicals, evaluation of acute illnesses, and ongoing primary care when clinically appropriate.
Do you offer well-child checks?
Yes. We offer well-child checks as part of our primary care services.
These visits focus on age-appropriate preventive care, growth and development, and overall health. Contact us to discuss the appropriate visit for your child's age and needs.
Do you offer sports physicals?
Yes. We offer sports physicals for children and adolescents participating in school or recreational sports.
Please bring any required school or sports organization forms to your appointment.
Can Rooted Health manage my ongoing medical conditions?
Yes. We provide ongoing primary care and management for many chronic medical conditions, including:
High blood pressure (hypertension).
Diabetes.
High cholesterol.
Mental health concerns.
Other ongoing medical conditions appropriate for outpatient primary care.
We work with you to develop a personalized care plan, monitor your health, and determine when additional testing, treatment, or specialist care is appropriate.
Can you prescribe medications?
Yes. As a physician assistant, Erin can evaluate medical concerns and prescribe medications within her scope of practice and applicable Oklahoma requirements.
Medication decisions are individualized based on your symptoms, medical history, current medications, and treatment goals.
Can Rooted Health be my ongoing primary care provider?
Yes. We offer ongoing primary care for individuals and families who want a consistent healthcare relationship, convenient access, and transparent pricing.
We can discuss your healthcare needs and determine whether Rooted Health is a good fit for your ongoing care.
Do you offer preventive health evaluations?
Yes. Preventive care is an important part of our primary care approach.
We can evaluate your health risks, discuss appropriate screening, and develop a plan for maintaining your health and reducing the risk of future disease.
Urgent Care Services
What urgent care services do you offer?
Rooted Health offers convenient, cash-based urgent care for many common acute medical concerns.
Services may include:
Flu testing.
COVID-19 testing.
Strep testing.
Wound evaluation and care.
Sutures and staple placement when appropriate.
Breathing treatments.
Evaluation of common acute illnesses and injuries.
The services available depend on your specific needs and clinical evaluation.
Do you offer flu, COVID, and strep testing?
Yes. We offer testing for flu, COVID-19, and strep when clinically indicated.
Testing availability and the need for a particular test will be discussed during your visit.
Do you provide wound care, sutures, or staples?
Yes. We offer wound evaluation and care, including sutures and staples when clinically appropriate.
Some wounds or injuries may require emergency care or a higher level of treatment. We will help determine the safest and most appropriate option.
Do you offer breathing treatments?
Yes. Breathing treatments are available when appropriate for the patient's condition and clinical needs.
If you are experiencing severe breathing difficulty, chest pain, or another medical emergency, seek emergency care immediately.
Does Rooted Health have X-ray services on site?
We do not have an X-ray machine on site. However, we partner with a local imaging facility just down the street that offers walk-in X-rays.
When an X-ray is needed, we can help coordinate imaging and obtain results promptly, allowing us to make informed decisions about your care.
Do you offer affordable cash-pay imaging?
Yes. We can help patients explore affordable cash-pay imaging options through our local imaging partner.
Imaging availability, pricing, and the appropriate study depend on your clinical needs. Contact us to discuss your options.
When should I go to the emergency room instead of Rooted Health?
Rooted Health is not a replacement for emergency services.
Call 911 or seek emergency care for symptoms such as severe chest pain, significant difficulty breathing, signs of stroke, severe uncontrolled bleeding, or other life-threatening conditions.
If you are unsure whether your concern is appropriate for urgent care, contact us. We can help you determine the safest next step.
Integrative & Lifestyle Medicine
What is integrative medicine?
Integrative medicine is an approach that considers the whole person, including physical health, nutrition, lifestyle, mental well-being, and other factors that influence health.
At Rooted Health, we combine evidence-informed conventional medical care with appropriate complementary therapies and lifestyle strategies to support your individual health goals.
What does your lifestyle medicine approach include?
Our lifestyle medicine services may include coaching and guidance around:
Nutrition and whole-food dietary changes.
Metabolic health and reducing the risk of metabolic disease.
Cardiovascular risk reduction.
Physical activity and sustainable lifestyle habits.
Identifying factors that may be contributing to health concerns.
We focus on practical, individualized changes that can support long-term health.
Do you offer comprehensive lab evaluations?
Yes. We offer comprehensive laboratory evaluations tailored to your symptoms, medical history, and health goals.
Depending on your needs, this may include evaluation of metabolic health, cardiovascular risk, thyroid function, nutrient status, and other relevant markers.
We focus on testing that can meaningfully inform your care.
Do you offer hormone evaluations?
Yes. We offer hormone evaluations as part of our primary care and integrative medicine services.
Hormone testing and treatment recommendations are individualized based on your symptoms, medical history, and clinical needs.
Do you offer deeper thyroid analysis?
Yes. When clinically appropriate, we offer more comprehensive thyroid evaluations beyond a basic screening test.
The specific tests selected depend on your symptoms, history, and the questions we are trying to answer.
Can you evaluate vitamin deficiencies?
Yes. We can evaluate potential vitamin and nutrient deficiencies when clinically indicated.
Testing recommendations are based on your symptoms, risk factors, dietary history, and overall health.
Do you recommend supplements?
Yes. As part of our integrative medicine approach, we may recommend supplements when appropriate.
We consider your individual needs, current medications, medical history, and health goals. We discuss the potential benefits, risks, and evidence behind recommendations.
Supplements are not automatically the best alternative to medication, and we will help you understand your options.
Do you offer alternatives to medications?
We believe patients should be active participants in their healthcare decisions.
When appropriate, we discuss lifestyle changes, nutrition, supplements, and other complementary therapies alongside conventional treatment options. Some conditions require medication, and we will help you understand the available approaches so you can make informed decisions.
Do you work with chiropractors or physical therapists?
Yes. We respect and often suggest complementary therapies, including chiropractic care and physical therapy, when they may be appropriate for a patient's needs.
Our recommendations are individualized and intended to complement, not replace, necessary medical care.
Do you offer bioidentical hormones or compounded medications?
We have a relationship with a local compounding pharmacy that may allow us to offer affordable compounded medications, including certain bioidentical hormone preparations, when clinically appropriate.
Compounded medications are not suitable for everyone. We evaluate each patient individually and discuss available treatment options, benefits, risks, and costs.
Women's Health
Does Rooted Health offer Pap smears?
Yes. Rooted Health offers Pap smears for cervical cancer screening.
We can discuss your screening needs, medical history, and appropriate screening schedule during your appointment.
Do you offer women's health evaluations?
Yes. We provide women's health care within our scope of practice, including cervical cancer screening with Pap smears and other appropriate primary care evaluations.
Contact us to discuss the type of women's health care you are seeking.
Can you help me understand my hormone or thyroid concerns?
Yes. We can evaluate symptoms, discuss your health history, and determine whether hormone or thyroid testing may be appropriate.
Our goal is to understand the broader picture rather than focus on a single laboratory value in isolation.
Medications & Controlled Substances
Can Rooted Health prescribe controlled substances?
We prescribe certain controlled substances when clinically appropriate and within our scope of practice and applicable requirements.
If your visit is specifically related to a controlled medication, we recommend discussing your needs with us before booking an appointment online.
This allows us to determine whether Rooted Health is an appropriate fit for your needs and whether an appointment is appropriate.
Can I request a medication refill?
Medication refills are evaluated individually. Please provide an accurate medication list and relevant medical history so we can determine the appropriate next step.
Some medications may require an in-person evaluation, laboratory monitoring, or additional documentation.
Employer Health Services
Does Rooted Health offer healthcare services for employers?
Yes. We offer comprehensive employer health solutions designed to help businesses provide convenient, accessible healthcare for their employees.
Our services can include on-site employee wellness exams, preventive health evaluations, and ongoing healthcare solutions tailored to the needs of your company.
What are on-site employee wellness exams?
Our provider and nursing team can come directly to your workplace to perform employee wellness evaluations.
Depending on the agreed-upon service, these may include:
Vital signs.
A full physical examination.
Health history and wellness assessment.
Laboratory blood draws.
Preventive health discussions.
We work with employers to create a convenient experience that minimizes time away from work and makes healthcare access easier for their teams.
Can you provide employee labs on site?
Yes. Our on-site employer wellness services can include laboratory blood draws as part of the agreed-upon wellness program.
Specific testing, laboratory processing, and pricing are determined based on the employer's needs and selected service package.
Do you offer ongoing healthcare services for employees?
Yes. In addition to periodic on-site wellness exams, we offer ongoing employer health solutions.
Depending on the arrangement, employees may access care through our Broken Arrow clinic or via telehealth across Oklahoma. We can work with employers to design a program that supports convenient access to primary care, preventive services, and appropriate ongoing healthcare.
What types of businesses do you work with?
We can work with businesses of different sizes and industries, including small businesses, local employers, and growing teams.
Our employer health services can be tailored to the needs of your workforce, whether you are looking for annual wellness exams, recurring onsite care, or an ongoing healthcare solution.
How can my company partner with Rooted Health?
Contact us to discuss your company's size, employee needs, location, and goals. We can help you explore an employer health program that fits your workforce and budget.
Patient Experience & Additional Questions
Do you provide personalized care plans?
Yes. We believe care should be tailored to the individual.
We take time to understand your concerns, review relevant health information, and develop a plan that reflects your needs, preferences, and goals.
Can I request specific lab tests?
You are welcome to discuss your questions and desired testing with us. We will review your concerns and determine which tests are clinically appropriate and useful for your care.
Some tests may require a medical evaluation or have specific limitations.
Where are laboratory tests performed?
Laboratory blood draws and processing are not performed in our clinic. Instead, patients are directed to LabCorp for specimen collection and processing.
We provide the appropriate laboratory orders and instructions as part of your care.
Do I need to schedule laboratory testing?
LabCorp may require an appointment for your specific testing location and service. We recommend checking with the selected LabCorp location before arriving.
Do you recommend timed laboratory testing?
Yes. When clinically appropriate, we may recommend timed laboratory testing.
Certain lab values, including some hormone measurements, can vary depending on the time of day or other timing considerations. We may provide specific instructions about when to have your labs drawn to help ensure the results are meaningful for your evaluation.
Can I bring my previous medical records?
Yes. Bringing relevant medical records, medication lists, and recent laboratory results can help us better understand your health history and provide more informed care.
How can I transfer my medical records to Rooted Health?
Once your first appointment has been booked, you can upload your medical records through your patient portal.
Uploading relevant records before your visit helps us better understand your medical history and provide personalized care.
What should I bring to my appointment?
Please bring:
A list of your current medications and supplements.
Relevant medical records or recent test results, if available.
Any required forms, such as sports physical paperwork.
Your questions and health concerns.
Do you coordinate care with specialists?
When appropriate, we can help coordinate care with other healthcare professionals and recommend specialist evaluation when a patient's needs extend beyond our services.
What if I need a service that Rooted Health does not provide?
Our goal is to help you receive the right care, even when that means referring you elsewhere.
If a concern requires emergency treatment, specialized testing, advanced imaging, or specialist care, we will help guide you toward the appropriate resource.
How do I learn more about Rooted Health?
We invite you to explore our website to learn more about our services, transparent pricing, and approach to healthcare.
If you have additional questions or are unsure which service is right for you, contact Rooted Health directly. We would be happy to help you determine the next step.
Rooted Health — Affordable, transparent, relationship-centered healthcare for individuals, families, and employers.